While most furniture purchases are accompanied by a limited warranty, very few cover a 20-year period, for free! Yet, all of our Polywood pieces include just that, at no additional cost to you! So, what does a warranty like this cover and what does the word “limited” imply when it comes to our outdoor furniture? In this article, we’ll explain how your 20-year limited warranty allows you to complete your purchase with the confidence that you’re making a protected investment.
What Polywood’s 20-year Limited Warranty DOES Cover
Unlike other furniture warranties, including those for outdoor wood or metal furniture, the Polywood furniture warranty ensures that the furniture pieces you purchase from us last a minimum of 20 years. The 20-year limited warranty covers nearly every type of damage that is typical for residentially used outdoor furniture! (Commercially used furniture is covered under same limited warranty for one year). We promise total repair or replacement for pieces that chip, crack, splinter, rot, peel or are damaged by insect infestation. That’s how confident we are in the quality of our Polywood furniture!
So what makes Polywood furniture so durable and long-lasting? The secret is in the design. All Polywood pieces are made of high-density polyethylene, derived from recycled plastic milk and laundry detergent jugs. Of course, there’s a bit of expert engineering that goes into it, but that’s our secret! It’s this sustainably-made material that has proven to be the longest lasting and that’s why we can confidently cover Polywood pieces for 20 years!
What Polywood’s 20-year Limited Warranty DOES NOT Cover
The “limited” part of our warranty is fair and reasonable. We simply cannot offer repairs or replacements through warranty for furniture or frames that are not made of the POLYWOOD® brand high-density polyethylene (HDPE) material. That includes materials made of metal, wood, fabric or any hardware necessary for assembly. Additionally, our warranty cannot apply for improper or misuse of furniture or damages caused by abuse or vandalism. You can read the full list of warranty exclusions here.
How To Request Repair or Replacement Using Your Warranty
Requesting repair or replacement service is easy and pain-free! Simply tell us about the damaged or defective furniture by emailing us at firstname.lastname@example.org. We’ll advise you if more details or photographs are required before informing you of repair or replacement instructions.
It’s our goal to make sure you get the most out of your furniture purchase. And it’s because of our confidence in the durability and high-quality of our Polywood outdoor furniture that we offer a 20-year limited warranty for every piece! Read full warranty details here. Take a look at some of our most popular items and make your next purchase with confidence too!